RESULTS DELIVERY

As a key stage of the survey, delivery of the results are formatted according to the client’s internal use.

ESTEL develops customized means of delivery of results for its clients :

• Detailed results report (cross tables) and customized statistical analysis (multivariate analysis, typology,…)



• Delivery of the classified verbatim (book, database) or a descriptive selection of the collected statements



• Control panel delivery (barometers)



• Summary report of the main results (examples below)



• Oral presentation of the results

Verbatim classification is at the heart of the results quantification process.



For each studied criteria the association of the notion of importance (stated or calculated) and of satisfaction allows to identify strategic areas of improvement



Perceived competitive positioning