VERBATIM MANAGEMENTVerbatim management is an ESTEL speciality, perfected by the agency over 20 years of experience.
It requires particular attention be paid to the two key points of the process :
- The quality of the verbatim collected (quality of the interview conditions and of the interviewers’ probing, quality control of verbatim)
- The quality of the verbatim handling process (classification/coding).
