USERS AND PRINCIPLES

Human Resource Divisions, Internal Communication, Social Observers, General Managers.

Internal surveys are aimed at collecting and analyzing staff opinions about different aspects of company life.

OBJECTIVES

The objectives of internal surveys are numerous :

• Identify strong points and areas for improvement
• Identify and rank staff dissatisfaction and anxiety factors
• Evaluate the effect of deployed actions
• Modify and optimize internal communications
• Measure potential evolutions.

A STRONG EXPERTISE BASED ON 15 YEARS OF EXPERIENCE

Prior to the survey, ESTEL helps to create a trustful climate :

• “Steering” committee conduct
• Company’s characteristics taken into account
• Methodological definition (survey method, questionnaire, analysis,…) based on the survey objectives
• Support to internal presentation of the survey (neutrality, anonimity of the respondents, confidentiality of the answers)

During the survey, the methods employed guarantee the complete control of operations :

• Permanent follow-up of the interviewers’ by Team supervisors
• Interviewers’ assessment on qualitative criteria

After the survey, ESTEL delivers results designed to facilitate the decision-making process :

• Results analysis focused on the survey objectives
• Support to internal communication of the results

design of documents for results presentation to the staff
working groups management and extra oral presentations (General managers, unions,…)

SURVEY METHODS

Telephone interviews

Polls from a representative sample of the entire staff (or specific populations), set up through random drawings.

The sample can be divided into segments according to the company departments, production sites, status…

• Spontaneity of the answers
• Interviews conducted at home or at work
• Access to a Free Number to call, in order to establish a trustful climate for respondents
• Permanent control of data collection
• Flexibility of implementation
• Mastery of the data collection process.

Other methods

• Self-administered questionnaires (mailing, e-mailing)
• On-line surveys
• Video-questionnaires
• Qualitative interviews.

OBSERVATION FIELD

Corporate image
Perceived assets and handicaps, strategy approval, trust in the future…

Information
Perception of internal information, expectations, ranking of information vectors…

Management, hierarchy and organization
Perception of the hierarchy and General management, clear objectives, competence recognition, training programs...

Professionnal experience
Working conditions, work relevance, work climate,...

Income and social advantages
Overall renumeration and understanding of the remuneration system,...

Specific questions
Reorganization, company project, social dialogue,...